Frequently Asked Questions

• CLICK HERE for FAQs for Lifestyle Ultimate, Lifestyle Eat, Lifestyle Home, Lifestyle Fashion & Beauty

Lifestyle is a multi-retailer gift card that comes in various themes when bought in shops or supermarkets – Lifestyle Ultimate, Lifestyle Eat, Lifestyle Home and Lifestyle Fashion & Beauty. All Lifestyle gift cards allow recipients to swap and spend the value of their gift card with one or more of the listed UK retailers. Lifestyle gift cards must be registered online before swapping in to a retailer e-gift card of choice to then go shopping with. Although you need to treat the gift card as you would cash Lifestyle gift cards themselves are not a payment method so cannot be used directly in shops.

No. You have to register and swap it online first on the website printed on the gift card itself (i.e. www.lifestyleultimate.co.uk, www.lifestyleeatgift.co.uk, www.lifestylehomegift.co.uk, www.lifestylefashiongift.co.uk et al.). Select Spend my gift card and follow the instructions.

Click Spend your gift card on the website printed on your gift card (i.e. www.lifestyleultimate.co.uk, www.lifestyleeatgift.co.ukwww.lifestylehomegift.co.uk, www.lifestylefashiongift.co.uk et al.). You’ll find this at the top of the homepage. New customers will need to set up an account then follow the registration instructions. Existing account holders need to click the Log in to My Account button then enter your Lifestyle gift card code of your new Lifestyle gift card. Your account will be credited with the value of your Lifestyle gift card.

The gift card code is clearly located on the reverse of Lifestyle gift cards. The gift card code is underneath the grey and silver security scratch panel. Rub a coin on the panel to reveal the code. Do not rub or scratch too hard. Illegible, damaged codes cannot be replaced and will render the Gift Card worthless.

No. If you don’t spend the full value of your Lifestyle gift card, any unspent funds will be instantly credited to your account.

Yes. You can spend your balance on as few or as many retailers as you want. Any unspent funds will remain on your account until the gift card expiry date.

Once logged in you can see your balance in the top right of your screen (on PC). You can also view your balance within My Account. You will need to have registered and logged in to access My Account.

Yes. Lifestyle Gift Cards and it’s associated credit is valid for 18 months from the date of purchase and must be redeemed within this period.

Please first double-check the details of your Lifestyle gift card have been entered correctly. If your gift card is still being reported as already registered or invalid go in to My Account and check out the Statement section. You will see your current Lifestyle balance. If you cannot see the gift card amount on the balance or within the statement, please contact us on enquiries@thelifestylevoucher.co.uk

If you have not registered your Lifestyle gift card:

As the gift card is not personal or registered it’s as good as cash so cannot be replaced when lost or stolen. If you have written down your gift card code, please get in contact with us as soon as possible so we can block your card. If you do not have any details then we will not be able assist.

If you have registered your Lifestyle gift card:

Please contact our Lifestyle customer service team on enquiries@thelifestylevoucher.co.uk being sure to provide us with the details you set your account up with and we’ll be able to investigate and assist.

No. Once a Lifestyle gift card has been purchased and activated it is not possible to obtain a refund.  We are confident, however, that with our broad choices of brands, there will be something that will interest you!

Simply log in to My Account, then select Statement and then Breakdown. Here you will find details of all your previous gift cards, remaining balances and their expiry dates.

Simply log in to My Account, then select Statement and then Breakdown. Here you will find details of all your previous gift cards, remaining balances and their expiry dates.

Yes, you can register Lifestyle gift cards and use at a later date. The value of your card will sit as a balance on your account to spend how and when you wish. It will still expire if not used, partially or fully, 18 months after the original purchase date.

Please contact us on enquiries@thelifestylevoucher.co.uk quoting your Lifestyle gift card code and the incorrect email address you set the account up with. We will investigate and use all our endeavours to help and rectify the situation. Unfortunately, if the email address you have originally registered your Lifestyle gift card to is in use we have no way of stopping the recipient from using your Lifestyle gift card. Please note Lifestyle gift cards must be treated as cash and cannot be replaced.

Yes. So long as you haven’t registered your Lifestyle gift card it can be given to someone else or gifted on. Please treat the gift card as you would cash.

Lifestyle gift cards purchased in shops and The Lifestyle Voucher are both multi-retailer gift cards brought to you by Motivates Inc Ltd (www.motivates.co.uk). Lifestyle Ultimate, Lifestyle Eat, Lifestyle Home and Lifestyle Fashion & Beauty are our gift card designed for the consumer, hence only available in shops and supermarkets across the UK. The Lifestyle Voucher is not available on the high street and is for business customers only. Many businesses use The Lifestyle Voucher to reward/thank general public customers as well as their own staff so there may be a few of you who are lucky enough to get both!

No. Depending on the retailer the choice is either a digital e-gift card emailed to you or a physical gift card sent in the post. Over 95% of all retailers on Lifestyle provide digital, emailed e-gift cards.

This depends on the type of gift card each retailer offer, so read the retailer’s Important Information on the website (once you’ve registered) before you confirm your order. Some can be used online only or in-store only, but many can be used both in-store and online.

No. Once the order has been processed it is not possible to cancel or exchange.

Although 95% of retailer gift cards are sent by email, some are posted. If the brand you have swapped for provides e-gift cards, then you will find it in your eWallet in your Lifestyle account online. Please check the retailer’s Important Information section to see how your retailer gift card is being sent. Gift cards sent by post can take up to seven working days, however the exact timings are stated within each retailer’s Important Information section. If it’s sent by email, please ensure to check your email spam/junk folder and the email address registered to your Lifestyle account (see My Details in My Account).

No. Retailers all offer different values of e-gift card and we aim to provide as much choice from their available options.

Each retailer’s validity and expiry policies are different. As well as providing a link to each retailer’s terms and conditions (if/where they have an online link to specific gift card terms and conditions) as well as clearly highlighting each retailer’s expiry period in Important Information. You will also find it on the email you would have received with your retailer e-gift card details.

No. There are no fees or additional charges through the gift card redemption process.

Once you have swapped your Lifestyle gift card you are subject to each retailer’s own gift card terms and conditions. Motivates are not liable for lost or stolen retailer gift cards or e-gift cards or dealing with enquiries relating to lost or stolen gift cards or e-gift cards. You must contact the retailer direct. Sometimes gift cards/e-gift cards are delivered to an incorrect postal or email address. As this information is provided exactly how customers submit it, it’s essential to ensure addresses are correct at the time of swapping Lifestyle gift cards.

Each retailer has different terms and conditions so be sure to check these before you swap your Lifestyle gift card. Where retailers have specific online gift card terms and conditions we provide a link so you can check instantly and online before you commit to swapping your Lifestyle gift card. Once swapped you cannot cancel, refund or exchange.

Occasionally there may be instances of specific values of retailer e-gift card being “Out of stock – coming soon!”. In this situation we recommend using other values to make up the value you require, or to choose one of the other 80+ brands available. When there is a stock shortage it is typically replenished within 2-4 working days.

Retailers are subject to change, and subject to availability. Please refer to our full terms and conditions.

Yes. As long as the retailer e-gift card hasn’t been spent. You can print the retailer e-gift card or forward this by email onto someone else to use.

When logged in, you can download a copy of your e-gift card in My Account. Retailer e-gift cards are also automatically saved in your eWallet for you to access anytime without the need to email them to yourself.

Yes. Retailer e-gift cards are automatically saved in your eWallet to access anytime without the need to email them to yourself.

This is the responsibility of the retailer so you will need to contact the retailer direct in this situation.

This is the responsibility of the retailer so you will need to contact the retailer direct in this situation.

Please contact us on enquiries@thelifestylevoucher.co.uk

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• CLICK HERE for FAQs for the Lifestyle Voucher (business rewards)

Click Register Voucher on the homepage of www.thelifestylevoucher.co.uk or go to www.thelifestylevoucher.co.uk/redeem. If you are a new customer you’ll need to set up an account then follow the registration instructions. If you are an existing account holder, click the Login button then enter your Lifestyle Voucher reference and security code of your new voucher. Your account will be credited with the value of your voucher.

We are continually adding new brands but click here for a full list of current retailers.

No. Lifestyle Vouchers cannot and will not be accepted by any physical store. Lifestyle Vouchers must first be Registered and Swapped to the retailer/s of your choice on The Lifestyle Voucher website. For a full list of retailers click here

Retailers’ gift cards/e-gift cards are either sent by email or post. If it’s sent by email please ensure to check your spam folder and the email address registered to your Lifestyle account (see My Details in My Account). Gift Cards sent by post can take up to seven working days. The exact timings are stated within each retailer’s Important Information section.

No. Once the order has been processed it is not possible to cancel or exchange the voucher.

The Lifestyle Voucher can be purchased in £5 denominations for any amount from £5 up to any value.

Lifestyle Vouchers and their associated credit are valid for two years (expiry) from the date of purchase and they must be redeemed within this period.

This depends on the type of gift card/e-gift card retailers offer so read the retailer’s Important Information and check out the link to their own full terms and conditions before you confirm your order. Some can be used online only or in-store only but many can be used both in-store and online.

No. The Lifestyle Voucher offers great flexibility and enables you to spend your credit however you wish and on as few or many retailers as you want. If you don’t spend the full value of your Lifestyle Voucher, any unspent funds will be instantly credited to your account.

Retailers’ own gift card/e-gift card expiry terms vary but are generally valid for between 6 and 24 months. Each retailer’s individual expiry terms are clearly displayed in Important Information on their respective information page (visible once you’ve registered and/or logged in).

No. There are no fees or additional charges through the gift card redemption process.

To report a lost or stolen Lifestyle Voucher, please email us at enquiries@thelifestylevoucher.co.uk. You must have your voucher reference in order for us to replace it. There is no re-issue fee if the voucher has not been used. We cannot accept any liability for deductions from your voucher prior to you notifying us. As soon as we are advised of the loss/theft of the voucher, we can block the voucher to prevent any further spending on it. However, we will require written confirmation of the loss/theft before we can replace the voucher.

Once you have swapped your Lifestyle Voucher you are subject to each retailer’s own gift card terms and conditions. Once the Lifestyle Voucher is swapped, Motivates is not liable for lost or stolen retailer gift cards/e-gift cards or dealing with enquiries relating to lost or stolen retailer gift cards/e-gift cards. You must contact the retailer direct.

Sometimes gift cards/e-gift cards are delivered to an incorrect postal or email address. As this information is provided exactly how customers submit it, it’s essential to ensure addresses are correct at the time of swapping your Lifestyle Voucher.

Any credit you may have automatically shows at the top of the website next to the clearly marked heading Account Credit. For further details go to My Account.

Your past redemptions can be found in the Statement section of My Account.

Please first re-enter your Lifestyle Voucher details to make sure no errors were made on your previous attempt. If your Lifestyle Voucher is still being reported as already registered or invalid go into My Account and check out the Statement section. You will see your current Lifestyle balance. If you cannot see the voucher amount on the balance or within the statement, please contact us on enquiries@thelifestylevoucher.co.uk.

Yes. Please email us on enquiries@thelifestylevoucher.co.uk with a convenient time and number to call you (during working hours). A member of the team will be more than happy to process a balance top up for you.

Motivates is open Monday to Thursday 9am to 5.30pm, Friday 9am to 5pm (excluding bank holidays).

Last order dates, delivery times, opening hours and courier charges will change over the Christmas and New Year period. For more information on all seasonal variations please contact us at enquiries@thelifestylevoucher.co.uk.

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