Terms & Conditions

Lifestyle Vouchers can be redeemed against a broad range of retail and leisure brands. Each voucher has a unique reference which must be quoted when redeeming. Vouchers and the associated references must be kept safely and securely. We take no responsibility for any loss you may incur as a result of voucher theft, impersonation or identity fraud. We reserve the right to cancel vouchers or credit balances that we deem to have been obtained fraudulently.

Validity

Lifestyle vouchers are valid two years from date of purchase. The exact expiry date is printed on the voucher or advised upon successful activation. You must use the voucher before this expiry date or it will no longer be valid. Account Credit can be used until the expiry of the voucher and is non-refundable.

Flexibility

Lifestyle Vouchers allow a range of redemption options from a variety of third party retailers. Although the selection detailed in the pack is correct at the time of printing, it may change from time to time. If your redemption option is higher in price than the value of your original voucher, you will need to pay the price difference. Any remaining Account Credit can be used until the original expiry date of the Lifestyle Voucher and is non-refundable.

Redeeming Lifestyle Vouchers

To redeem, you must first register your Voucher online. This will create Account Credit which can then be exchanged for your choice of Lifestyle brand. Lifestyle Vouchers and Account Credit cannot be redeemed directly with the retailer.

Refunds

Refunds on unused Lifestyle Vouchers can be made within 14 days of purchase. Refunds are always made to the person or business account who purchased the original voucher and will be issued in the form of a credit note or as credit to use on future Lifestyle purchases. Refunds cannot be made if a Lifestyle Voucher has been redeemed against a third party voucher.

Cancellations

Once you have confirmed your redemption choice, you are bound by the third party retailer's own terms and conditions regarding cancellations or changes.

Important Information

Some Lifestyle redemption options are subject to restrictions such as specific validity periods, delivery formats or in store / online only redemption, specified by our partners. Full details for each retailer can be found in the Important Information section for all brands shown at thelifestylevoucher.co.uk/brands. Once a redemption is confirmed, it is not possible to cancel if these restrictions cannot be met, so please check carefully.

Description and Availability

The information provided about each Lifestyle option is correct at the time of print. However, redemption options are all offered subject to availability and some details may change. Current details are always available at thelifestylevoucher.co.uk. If an option is listed as Out of Stock, please try again in the next few days, or select an alternative.

Images

The images used to illustrate Lifestyle options are used as an indication only and may vary.

Complaints

We welcome your feedback on our Lifestyle Vouchers and our redemption process. Once Lifestyle Vouchers have been redeemed against third party vouchers, complaint procedures are as detailed on the third parties website.

Other Terms and Conditions

All prices quoted in our promotional literature and on our website include VAT where applicable and are correct at the time of publication. We reserve the right to increase the price of any product without notice.

In order to maintain the highest standard of customer service and to help with the ongoing training of staff, we listen to and occasionally record telephone calls.

Whilst we take every care in choosing our suppliers, inclusion in our range does not mean that we guarantee their safety standards or the satisfactory performance of any of the suppliers. Our liability for any claim of breach of obligation regarding any single voucher shall not exceed the price of that voucher. Funds on our vouchers are not covered by the Financial Services Compensation Scheme. In the unlikely event of the issuer becoming insolvent, some funds on our vouchers may not be available to spend.

The text, illustrations and images used in all Lifestyle promotional literature are protected by copyright and must not be copied in whole or in part without the express permission of Red Letter Days Limited.

All of the above terms and conditions apply as a condition of using any voucher, whether or not the voucher holder is the original purchaser. Red Letter Days reserves the right to change these terms from time to time without reference to customers. These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with English law. The purchaser and Red Letter Days agree that any issues fall under the jurisdiction of the English courts.

Data Protection

On behalf of The Lifestyle Voucher, Red Letter Days complies with each of the eight principles of the Data Protection Act 1998. Those principles require that data is:

Red Letter Days Ltd is registered in England and Wales under Registration No 5473745
Head Office: The Grange, 100 High Street, Southgate N14 6BN