Terms & Conditions

Lifestyle Vouchers, owned and powered by Motivates Inc. Ltd, can be redeemed against a broad range of retail and leisure brands. Each voucher has a unique reference which must be quoted when redeeming. Vouchers and the associated references must be kept safely and securely. We take no responsibility for any loss you may incur as a result of voucher theft, impersonation or identity fraud. We reserve the right to cancel vouchers or credit balances that we deem to have been obtained fraudulently.

Redeeming Lifestyle Vouchers

To redeem, you must first register your Lifestyle Voucher online. This will create Account Credit which can then be exchanged for your choice of Lifestyle brand. Lifestyle Vouchers and Account Credit cannot be redeemed directly with the retailer.

Validity

Lifestyle Vouchers are valid two years from date of purchase. The exact expiry date is printed on the voucher and/or advised upon successful activation. You must use the voucher before this expiry date or it will no longer be valid. Account Credit can be used until the expiry of the original voucher and is non-refundable.

Flexibility

Lifestyle Vouchers allow a range of redemption options from a variety of third party retailers. Although the selection detailed in the pack is correct at the time of printing, it may change from time to time. If your redemption option is higher in price than the value of your original voucher, you will need to pay the price difference. Any remaining Account Credit can be used until the original expiry date of the Lifestyle Voucher and is non-refundable.

Packaging & Delivery

We charge £1.99 delivery for up to three packs to the same UK address. Packs ordered before 4pm on weekdays will be sent by Royal Mail First Class post the same day. Royal Mail advises that delivery may take between 1-5 working days. If a pack is required and your order is urgent, you can also request an eVoucher to be emailed free of charge by calling our Customer Service Team on 0345 640 8000. Alternatively, you can choose our courier service or collect from our North London Head Office.

All orders can be sent to you, directly to the recipient or to another address at your request. If you haven’t received the delivery within a reasonable timeframe and you believe it has gone astray in the post please contact us as soon as possible. Then, subject to checks to ensure, if it is a voucher, it hasn’t been redeemed, we’ll cancel the original order and then we can provide a duplicate, or eVoucher, free of charge. Whilst we will do our utmost to ensure that your gift is received on time, in circumstances beyond our control such as postal strikes, extreme weather conditions or other force majeure we are unable to be held liable for the delay.

Courier Service

For more urgent deliveries, we recommend our courier service. Orders placed by 4pm on working weekdays will be dispatched the same day. Details of this non-refundable service are as follows:

Christmas Deliveries

Last order dates, delivery times, opening hours and courier charges may change over the Christmas and New Year period. For more information on all seasonal variations please contact us at enquiries@motivates.co.uk

Prices

All prices displayed on our website (against which our Lifestyle Vouchers can be redeemed) are maintained on a regular basis and are correct to the best of our knowledge when published. In the rare event of an incorrect price, description, charge or discounted item, we reserve the right not to supply the item/s.

We will correct errors as soon as we are aware of them and contact customers directly to determine their wish to proceed with any affected order at the correct price/description. For customers we cannot contact, or those who do not wish to continue with the order at the correct price or correct description, we will cancel and refund or credit the price paid.

Promotional Codes and Discounts

Only one valid promotional offer or discount code can be applied per customer and can only be used if a discount has not already been applied or if the item/s have not already been discounted. Promotional offers or discount codes must not be used with existing vouchers or credit balances.

They may be subject to specific terms, conditions or validity periods and may be withdrawn without notice at any time. Discount codes cannot be used in conjunction with any ‘Cashback’ websites. We reserve the right to restrict their use in conjunction with vouchers, credit balances or Points balances, or order values.

Certain products are excluded from all promotional offers and won’t work with discounts. For details please contact us for details. We reserve the right to void vouchers or credit balances acquired through violation of these conditions.

Refunds

Refunds on unused Lifestyle Vouchers can be made within 14 days of purchase. Refunds are always made to the person or business account that purchased the original voucher and will be issued in the form of a credit note or as credit to use on future Lifestyle purchases. Refunds cannot be made if a Lifestyle Voucher has been redeemed against a third party voucher.

Cancellations

Once you have confirmed your redemption choice, changes or cancellations will not be possible. You will also be bound by the third party retailer's own terms and conditions regarding cancellations or changes.

Important Information

Some Lifestyle Voucher redemption options are subject to restrictions such as specific validity periods, delivery formats or in store / online only redemption, specified by our partners. Full details for each retailer can be found in the Important Information section for all brands shown at thelifestylevoucher.co.uk/brands. Once a redemption is confirmed, it is not possible to cancel if these restrictions cannot be met, so please check carefully.

Description and Availability

The information provided about each Lifestyle Voucher option is correct at the time of print. However, redemption options are all offered subject to availability and some details may change. Current details are always available at thelifestylevoucher.co.uk. If an option is listed as Out of Stock, please try again in the next few days, or select an alternative.

Images

The images used to illustrate Lifestyle Voucher options are used as an indication only and may vary.

Complaints

We welcome your feedback on our Lifestyle Vouchers and our redemption process. Once Lifestyle Vouchers have been redeemed against third party vouchers, complaint procedures are as detailed on the third parties website.


Motivates Inc. Limited
100 High Street, Southgate, London, United Kingdom, N14 6BN
Company number 11319734