I haven’t yet received my gift card/e-gift card from the retailer that I chose to swap my Lifestyle Voucher for.

Although 95% of retailer gift cards are sent by email, some are posted. If the brand you have swapped for provides e-gift cards then you will find it in your eWallet. Please check the retailer’s Important Information section to see how your gift card is being sent. Gift cards sent by post can take up to seven working days, however the exact timings are stated within each retailer’s Important Information section. If it’s sent by email please ensure to check your email spam/junk folder and the email address registered to your Lifestyle account (see My Details in My Account).