I haven’t yet received the e-gift card from the retailer that I swapped my Lifestyle gift card for, what shall I do?
Although 95% of retailer gift cards are sent by email, some are posted. If the brand you have swapped for provides e-gift cards, then you will find it in your eWallet in your Lifestyle account online. Please check the retailer’s Important Information section to see how your retailer gift card is being sent. Gift cards sent by post can take up to seven working days, however the exact timings are stated within each retailer’s Important Information section. If it’s sent by email, please ensure to check your email spam/junk folder and the email address registered to your Lifestyle account (see My Details in My Account).