What happens if the retailer gift card/e-gift card I’ve swapped my Lifestyle Voucher for gets lost or stolen?
Once you have swapped your Lifestyle Voucher you are subject to each retailer’s own gift card terms and conditions. Once the Lifestyle Voucher is swapped, Motivates is not liable for lost or stolen retailer gift cards/e-gift cards or dealing with enquiries relating to lost or stolen retailer gift cards/e-gift cards. You must contact the retailer direct.
Sometimes gift cards/e-gift cards are delivered to an incorrect postal or email address. As this information is provided exactly how customers submit it, it’s essential to ensure addresses are correct at the time of swapping your Lifestyle Voucher.